We at Mannkaa (formerly named ChatADoc) pledge our commitment with sincerity to respect the privacy and confidentiality of the information that you entrust us with. This Policy (hereinafter “Privacy Policy”) describes how personal information shared with us about our users may be used and disclosed.
Please review it carefully. If you accept the Terms and Conditions along with this present Privacy Policy, you agree to the terms mentioned in the Privacy Policy.
This Privacy Policy discloses Mannkaa’s practices for their website as well as mobile application including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties. This document comprises our Privacy Policy and is accessible to our users who provide us such information, on our website www.mannkaa.com as well as on our mobile application.
Mannkaa, “we,” “our,” “us,” “Service Provider,” “Company” or similar terminology are all in reference to Source of Life Technologies Pvt. Ltd. as a provider of Services to our users for the remainder of this document.
“User,” “Client” or “You”, including its grammatical variations, means any natural person using our Services.
“Platform” or similar terminology are all in reference to any mobile app, website or web links that the User can employ to access Services provided by us.
“Psychological Wellness Professional” are trained to assess and support people with common mental health problems or conditions – like anxiety disorders and depression – to manage their recovery.
“Personal data” means and includes the details provided by our users at the time of creation of Website user account or at the time of making an account via our mobile application and any proof of compliance such as scanned copies of forms, internal memos, statutory documents, reports, filings, applications, notices, etc. submitted by you through any of our platforms.
“Privacy Policy” means the privacy policy available at www.mannkaa.com/privacypolicy.
“Website” means the website www.mannkaa.com which is a web-based proprietary service platform of Mannkaa.
“Services” shall mean providing psychological counselling services to the Client/ User for any challenges or issues Client/User may be facing in their lives. Services shall not include providing psychological counselling to Users with severe clinical disorders or psychotic conditions or Clients/ Users with medical emergencies like suicidal tendencies.
Our scope of Services includes providing you with lists and/or profile previews of mental healthcare experts, Counsellors, therapists or doctors based on information that you provide to the Application’s search features (such as area of specialty, conditions, gender, language)
Mannkaa a psychological wellness platform committed to delivering emotional well-being Services to individuals and organisations. These include, but are not restricted to, organizational wellness programmes, providing employees and affiliated individuals with access to a variety of Services. Our offerings may include/are:
We reserve the right to add or remove products and Services from its overall offerings without prior notification. The aforementioned shall hereinafter be referred to as “Services”.
Our Privacy Policy is centred around informing you of your rights to the Personal Information which we may collect from you where you use our platform to render our Services.
By using our platform, providing us your Personal Information or by making use of the features provided by the platform or by making a payment to us, you hereby provide your consent to the collection, storage, processing, disclosure and transfer of your “Personal Information” (mentioned below) in accordance with the provisions of this Privacy Policy and under the data privacy laws in India.
You acknowledge that you are providing your Personal Information out of your free will, either directly to us by using our platform. You have the option to not provide us the personal information sought to be collected. You will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing to info@mannkaa.com Notwithstanding this, if you are accessing our platform through a third-party or your organisation, you will have an option to withdraw your consent at any point, provided you explicitly inform the third party or your organisation about such withdrawal of consent in writing, who would then inform us to take the appropriate action.
If you do not provide us with your Personal Information or if you withdraw the consent at any point in time, we shall have the option to not fulfil the purposes for which the said Personal Information was sought and we may restrict your use of the platform.
Mannkaa collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user. We may have collected the following categories of personal information from users through our platform. We also collect information you provide from responses, in-app inputs, assessments or the feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information (“Personal Information”).
Identifiers such as
Your information is used on our platform algorithms to better assess your condition and provide you with the most suitable service or digital experience. However, there may be certain occasions when we use third-party tools to tailor the services and in-app experience. In such cases, only minimal information as required is shared with others.
We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive certain communications from us, you can inform us by writing to info@mannkaa.com
If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at info@mannkaa.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time. If you provide your Personal Information to a third-party platform from which you are using our Services, we may not be able to make any changes to the same and you will have to contact the third-party platform in order to update your Personal Information
If your Personal Information is stored as part of your profile on the platform, you can update your Personal Information from our website or mobile application(s).
Some Personal Information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at info@mannkaa.com and we will attempt to accommodate your request if we do not have any legal obligation to retain such information.
Please note that we are required to retain certain information in keeping with professional standards or by law for record maintaining purposes (including but not limited to payment history, feedback, client information, etc.), so we will continue to store this information for a pre-specified period of time as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them
We use “cookies” to collect information and smoothen your experience on our platform. A cookie is a small data file that we transfer to your device’s hard disk for record-keeping purposes. We use cookies for two purposes. First, we may utilise persistent cookies to save your user credentials for future logins to the Services. Second, we may utilise session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by users of the Services and online traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Services and then close your browser.
We may work with third parties that place or read cookies on your browser to improve your user experience. In such cases, by using the third party services through our platform, you consent to their Privacy Policy and terms of use and agree not to hold Mannkaa liable for any issues arising from such use. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all features or functionalities of the platform.
When you visit the platform, our servers automatically record information that your browser or mobile application sends (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, device name, operating system version, configuration of the app when accessing the Platform, the webpage you were visiting before you came to our Services, pages of our platform and Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to analyse trends, administer the site, track your location, gather broad demographic information for aggregate use, increase user-friendliness and tailor our Services to better suit your needs.
If there is a threat to the well-being of the user themselves or to someone else (cases involving harm to self or harm to others), we will be obligated to share information with the clinical supervisor and others, including emergency contacts, and other people deemed fit and essential to maintain safety, including but not limited to family, friends and law enforcement authorities, or to comply with legal requirements.
If we receive knowledge of any criminal activity, including present or past abuse of minors, senior citizens or disabled persons, they will be obligated to share information with law enforcement authorities, and to comply with all legal requirements. In the event that you are required to seek a consultation’ from another mental health or medical professional, clinically significant information can be shared with the relevant professional with your consent. In the process of supervision, other counsellors may have access to information and notes as needed for clinical excellence and safety. All reasonable attempts will be made to inform you before any information is shared with a third party outside Mannkaa.
We will share or disclose your information where it is deemed to be necessarily disclosed in response to any law enquire, judicial process or government enquiry, or in event of suspicion of violation of our policies or to protect the right or safety of any person or entity.
Except for the reasons outlined above, the Personal Information shared on our platform will only be shared with others after permission has been granted by you orally or by way of email/letter.
The User agrees to indemnify Mannkaa for any breach in confidentiality of the User’s Personal Information. If the User accesses the platform through a third-party platform the User indemnifies Mannkaa against any data breaches that occur due to any acts of commission or omission from the third-party platform.
We do not sell or trade your Personal Information to third parties unless we provide you with advance notice. However, this does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions are recorded. All our sessions are encrypted. In keeping with professional standards, Counsellor might be required to maintain records of both online and offline sessions.
In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our platform. We shall not be held responsible for use or misuse of any information pertaining to or shared by the User with relation to our Services. The User will not hold us liable for any issue related to data storage and/or security.
It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by third-party. Mannkaa will use one or both of these channels to communicate with you regarding a range of information related to your psychological wellness. We shall not be liable for any breach in confidentiality, should your email or text messages be accessed by a third-party, with or without your consen
The platform may contain links to other third party sites. The third party sites are not necessarily under the control of Mannkaa. Please note that we are not responsible for the privacy practices of such third party sites. We encourage you to be aware when you leave the platform and to read the privacy policies of each and every third party site or mobile application that collects Personal Information. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and we shall not be responsible for notification of any change in name or location of any information on the websites. Mannkaa is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or through the platform.
Our Services, website, and mobile application(s) are not directed to persons under the age of 18 years. We do not knowingly solicit anyone under the age of 18 to participate independently in any of our Services
We reserves the right to modify or remove any part of the Privacy Policy without notice or liability to anyone. In the event there are significant changes in the way we treat your Personal Information, or in the Privacy Policy, we may take reasonable effort, but are in no way obligated, to display a notice on the website or our application or send you an email, so that you may review the changed terms prior to continuing to use the platform.
As always, if you object to any of the changes to our terms, and you no longer wish to use the platform, you can contact us to discontinue using our platform.
Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Using the Services on the websites, mobile application(s) or accessing the websites, mobile application(s) after a notice of change has been sent to you or published on our website shall constitute your consent to the changed terms.
The new updated policy will be available on all our platform.
To address the grievances of the users, Mannkaa has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer at nvenu@solifetec.com or +91-9818216984. We assure you a time-bound response not exceeding one month from the date of your complaint.
Jurisdictional policies of Mannkaa have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and Mannkaa with regards to this Policy, including the interpretation of the terms of this Policy shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India.
Registered Address: Ground Floor, Space no. 18, Vipul Agora, MG Road, Gurgaon, Haryana, 122001
E-mail: info@mannkaa.com